Shipping & Delivery
At KoKo Adora, we pride ourselves on fast dispatch, exceptional customer service and reliable delivery worldwide.
Free Shipping
All orders over $79 will receive free shipping worldwide.
All orders under $79 in Australia will get shipping for $7.95 Flat Fee.
All orders under $79 outside of Australia will get shipping for $9.95 Flat Fee.
Dispatch Times
Most orders are dispatched within 24 hours from our Sydney warehouse.
Delivery Times
Australia
Most metro Australian customers receive their orders within 1–3 business days after dispatch, with regional and remote locations generally arriving within 2–8 business days.
For the latest delivery estimates to your postcode, please visit the Australia Post delivery calculator:
Australia Post Delivery Calculator
During sale periods, public holidays and new collection launches, dispatch times may be slightly longer.
International
Most international orders arrive within 4–10 business days, depending on destination and customs processing.
For current international delivery estimates, please visit:
Australia Post International Delivery Times
Need Your Order Urgently?
If you have a special occasion, birthday, wedding, holiday or event coming up, please contact us before or immediately after placing your order.
Email: service@kokoadora.com
Where possible, we are happy to upgrade eligible orders to Australia Post Express Post at no additional charge. We’re only a message away and will always do our best to help.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking email so you can monitor your delivery every step of the way.
Delivery Protection
All orders include up to $1,500 AUD delivery protection at no additional cost, giving you extra peace of mind when shopping with KoKo Adora.
Returns & Exchanges
Your happiness is our priority.
If your purchase isn’t quite right, we’re here to help.
Returns Eligibility
Items may be returned for:
- Exchange
- Store Credit (valid for 12 months)
- Full Refund
To be eligible for a return, items must be:
- Unworn
- Unwashed
- In original condition
- With all original tags attached
- Free from marks, stains, perfumes and damage
Returns must be lodged within 14 days of receiving your order.
How To Return An Item
- Email service@kokoadora.com with your order number and reason for return.
- We will respond within 24 business hours with return instructions.
- Once received and inspected, we will process your exchange, refund or store credit promptly.
Afterpay Orders
Orders purchased using Afterpay are eligible for a store credit.
Please note that your agreement with Afterpay remains active and scheduled repayments must continue while your return is being processed.
For repayment enquiries, please contact Afterpay directly on 1300 100 729.
Faulty Items
Every KoKo Adora item is carefully quality checked before dispatch.
In the unlikely event that you receive a faulty item:
- Email service@kokoadora.com
- Include your order number
- Provide clear photos of the fault
We will assess the issue and respond within 24 business hours.
For confirmed faults, customers may choose either:
- A full refund, or
- A 110% store credit
Refunds will be returned via the original payment method used at checkout.